Online banking and customer service delivery in Malaysia: data screening and preliminary findings
The rapid spread of information and communication technology (ICT) has made electronic banking the best channel to provide banking services/products to customers. The quality of online banking services has become a major area of attention among researchers and bank managers due to its strong impact...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/4404/ http://eprints.uthm.edu.my/4404/1/Online_Banking_and_Customer_Service_Delivery.pdf |