Knowledge worker support system (KWSS) for public sector frontline staff using case based reasoning (CBR)
This paper describes the design of the Knowledge Worker Support System (KWSS) for public sector helpdesk using Case Based Reasoning (CBR). It is designed specifically to support public sector frontline staff for delivering solution to a public. In this paper, we proposed the use of a CBR technique t...
| Main Authors: | , |
|---|---|
| Format: | Conference or Workshop Item |
| Published: |
2009
|
| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/1891/ http://eprints.uthm.edu.my/1891/1/KNOWLEDGE_WORKER_SUPPORT_SYSTEM_MOHAMAD_AIZI_SELAMAT.pdf |