High performance work practices and service quality in mid-scale lodging industry
The main objective of this research is to examine the important constructs of service quality in its relation to high performance research practice with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance in the lodging industry in Sa...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Medwell Journals
2016
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| Subjects: | |
| Online Access: | http://eprints.ums.edu.my/20578/ http://eprints.ums.edu.my/20578/ http://eprints.ums.edu.my/20578/1/High%20performance%20work%20practices%20and%20service%20quality%20in%20mid.pdf |