Guest perception on service quality in hotel industry / Syed Hasif Syed Mohamad Khairizam, Muhammad Akif Hafiy Azmi and Nur’Hidayah Che Ahmat
This study is attempts to examine guest perception on service quality in hotel industry in Malaysia. A self-administered questionnaire was created and 127 responses were gathered for further analysis. The data was analysed by using Cronbach’s Alpha for reliability test, together with the descriptive...
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| Format: | Article |
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Faculty of Business Management
2013
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| Online Access: | http://ir.uitm.edu.my/8748/ |