Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes

The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivi...

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Main Authors:	Holm, Kristoffer, Torkelson, Eva, Bäckström, Martin
Format:	Online
Language:	English
Published:	Hindawi Publishing Corporation 2015
Online Access:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4628702/

id	pubmed-4628702
recordtype	oai_dc
spelling	pubmed-46287022015-11-09 Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes Holm, Kristoffer Torkelson, Eva Bäckström, Martin Research Article The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area. Hindawi Publishing Corporation 2015 2015-10-18 /pmc/articles/PMC4628702/ /pubmed/26557714 http://dx.doi.org/10.1155/2015/920239 Text en Copyright © 2015 Kristoffer Holm et al. https://creativecommons.org/licenses/by/3.0/ This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
repository_type	Open Access Journal
institution_category	Foreign Institution
institution	US National Center for Biotechnology Information
building	NCBI PubMed
collection	Online Access
language	English
format	Online
author	Holm, Kristoffer Torkelson, Eva Bäckström, Martin
spellingShingle	Holm, Kristoffer Torkelson, Eva Bäckström, Martin Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
author_facet	Holm, Kristoffer Torkelson, Eva Bäckström, Martin
author_sort	Holm, Kristoffer
title	Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
title_short	Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
title_full	Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
title_fullStr	Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
title_full_unstemmed	Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes
title_sort	models of workplace incivility: the relationships to instigated incivility and negative outcomes
description	The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area.
publisher	Hindawi Publishing Corporation
publishDate	2015
url	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4628702/
_version_	1613495827622264832

Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes

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