Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. M...
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| Format: | Thesis |
| Language: | English English |
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2010
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| Online Access: | http://etd.uum.edu.my/2212/ http://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf http://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf |