Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000

The purpose of this research was to study the status of implementation of MS IS0 9000 in the Veterinary Services Department. This descriptive and exploratory study determined the implementation status of MS IS0 9000, the attitude of the Veterinary Officers towards MS IS0 9000, communication on MS IS...

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Bibliographic Details
Main Author:	Nurizan, Ahmad
Format:	Thesis
Language:	English English
Published:	2000
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://etd.uum.edu.my/196/ http://etd.uum.edu.my/196/1/NURIZAN_BINTI_AHMAD_-_Pengurusan_perubahan_-_Tindakan_pengurusan_atasan_untuk_implementasi_MS_ISO_9000.pdf http://etd.uum.edu.my/196/2/1.NURIZAN_BINTI_AHMAD_-_Pengurusan_perubahan_-_Tindakan_pengurusan_atasan_untuk_implementasi_MS_ISO_9000.pdf

id	oai:etd.uum.edu.my:196
recordtype	eprints
spelling	oai:etd.uum.edu.my:1962013-07-24T12:06:02Z http://etd.uum.edu.my/196/ Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000 Nurizan, Ahmad HD28-70 Management. Industrial Management The purpose of this research was to study the status of implementation of MS IS0 9000 in the Veterinary Services Department. This descriptive and exploratory study determined the implementation status of MS IS0 9000, the attitude of the Veterinary Officers towards MS IS0 9000, communication on MS IS0 9000 and the skills of the Veterinary Officers in managing change. The study was based on the Force Field Model by Lewin had also determined the co-relation between the implementation of MS IS0 9000 and managing change in MS IS0 9000, attitude towards MS IS0 9000, communication on MS IS0 9000 and the skill in managing change. The subjects were 98 Veterinary Officers who were randomly selected from the whole of peninsular Malaysia. Data was obtained through questionnaires sent by post to the respondents. The data was analyzed using descriptive statistic, co-relation analysis for the hypothesis testing and ANOVA for the difference in the means for the different groups. This study indicated that only managing change in MS IS0 9000 and communication on MS IS0 9000 were significantly related to the implementation of the status of MS IS0 9000. Attitude towards MS IS0 9000 and the skill in managing change were significantly related to the communication on MS IS0 9000 and managing change in MS IS0 9000. Only those with less than 5 years working experience had significant difference in means for having the skills in managing change. Respondents exhibited a very satisfactory attitude towards MS IS0 9000. Communication on MS IS0 9000 and the skills in managing change were at very satisfactory level too. Respondents perceived that managing change in MS IS0 9000 by the top management was satisfactory. There were no apparent weaknesses of Veterinary Officers in managing change. In conclusion, the implementation of MS IS0 9000 was still being carried out at the Veterinary Services Department. These findings may help the top management in managing change in the implementation of MS IS0 9000 and maintaining it in the department. 2000 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/196/1/NURIZAN_BINTI_AHMAD_-_Pengurusan_perubahan_-_Tindakan_pengurusan_atasan_untuk_implementasi_MS_ISO_9000.pdf application/pdf en http://etd.uum.edu.my/196/2/1.NURIZAN_BINTI_AHMAD_-_Pengurusan_perubahan_-_Tindakan_pengurusan_atasan_untuk_implementasi_MS_ISO_9000.pdf Nurizan, Ahmad (2000) Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000. Masters thesis, Universiti Utara Malaysia.
institution	Universiti Utara Malaysia Universiti Utara Malaysia
repository_type	Digital Repository
institution_category	Local University
building	UUM Repository
collection	Online Access
language	English English
topic	HD28-70 Management. Industrial Management
spellingShingle	HD28-70 Management. Industrial Management Nurizan, Ahmad Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000
description	The purpose of this research was to study the status of implementation of MS IS0 9000 in the Veterinary Services Department. This descriptive and exploratory study determined the implementation status of MS IS0 9000, the attitude of the Veterinary Officers towards MS IS0 9000, communication on MS IS0 9000 and the skills of the Veterinary Officers in managing change. The study was based on the Force Field Model by Lewin had also determined the co-relation between the implementation of MS IS0 9000 and managing change in MS IS0 9000, attitude towards MS IS0 9000, communication on MS IS0 9000 and the skill in managing change. The subjects were 98 Veterinary Officers who were randomly selected from the whole of peninsular Malaysia. Data was obtained through questionnaires sent by post to the respondents. The data was analyzed using descriptive statistic, co-relation analysis for the hypothesis testing and ANOVA for the difference in the means for the different groups. This study indicated that only managing change in MS IS0 9000 and communication on MS IS0 9000 were significantly related to the implementation of the status of MS IS0 9000. Attitude towards MS IS0 9000 and the skill in managing change were significantly related to the communication on MS IS0 9000 and managing change in MS IS0 9000. Only those with less than 5 years working experience had significant difference in means for having the skills in managing change. Respondents exhibited a very satisfactory attitude towards MS IS0 9000. Communication on MS IS0 9000 and the skills in managing change were at very satisfactory level too. Respondents perceived that managing change in MS IS0 9000 by the top management was satisfactory. There were no apparent weaknesses of Veterinary Officers in managing change. In conclusion, the implementation of MS IS0 9000 was still being carried out at the Veterinary Services Department. These findings may help the top management in managing change in the implementation of MS IS0 9000 and maintaining it in the department.
format	Thesis
author	Nurizan, Ahmad
author_facet	Nurizan, Ahmad
author_sort	Nurizan, Ahmad
title	Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000
title_short	Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000
title_full	Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000
title_fullStr	Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000
title_full_unstemmed	Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000
title_sort	pengurusan perubahan : tindakan pengurusan atasan untuk implementasi ms iso 9000
publishDate	2000
url	http://etd.uum.edu.my/196/ http://etd.uum.edu.my/196/1/NURIZAN_BINTI_AHMAD_-_Pengurusan_perubahan_-_Tindakan_pengurusan_atasan_untuk_implementasi_MS_ISO_9000.pdf http://etd.uum.edu.my/196/2/1.NURIZAN_BINTI_AHMAD_-_Pengurusan_perubahan_-_Tindakan_pengurusan_atasan_untuk_implementasi_MS_ISO_9000.pdf
first_indexed	2018-09-07T10:50:47Z
last_indexed	2018-09-07T10:50:47Z
_version_	1610945603960832000

Pengurusan Perubahan : Tindakan Pengurusan Atasan Untuk Implementasi MS ISO 9000

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