Perceptions of service quality : a study among students in Sabah MARA vocational institute
This study focuses on the relationship between students' satisfaction and their perceived service quality provided. Using empirical data and a conceptual model, the results of this study indicate that students' college experience is positively related to their satisfaction. It is accept...
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| Format: | Thesis |
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2006
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| Online Access: | http://library.oum.edu.my/repository/275/ http://library.oum.edu.my/repository/275/1/mat_salleh.pdf |