The Application of Hotel-Customer Satisfaction Index (H-CSI) Model for International Tourist Hotels in Malaysia
International tourism has an important role in Malaysia, for it has both direct and indirect benefits to host countries (Contour, 2013). In order to gain more benefits from tourism, the government has set tourism goals for both the short and long term. In the short term, the government intends to at...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://eprints.intimal.edu.my/792/ http://eprints.intimal.edu.my/792/1/122.pdf |