Best Practices in Call Centre’s Communication Skills
Call centre functions as an interface between customers and organization. It handles high volume of calls, placed and received for the purpose of customer service, marketing, sales, telemarketing, technical support or other specialized business activity (Dawson, 1997). Prabhaker et al. (1997) identi...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://eprints.intimal.edu.my/782/ http://eprints.intimal.edu.my/782/1/112.pdf |