Does Employee Performance Affect Customer Loyalty in Pharmacy Services?
Purpose: Employees in community pharmacies play a far significant and distinct role compared to the employees in traditional retail stores. This paper examines the effects of employee performance on customer loyalty of pharmacy services. Design/methodology/approach: Data were collected through a sel...
| Main Authors: | , , |
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| Format: | Journal Article |
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Emerald Group Publishing
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/9755 |