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Can continuous improvement lea...
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Can continuous improvement lead to satisfied customers? Evidence from the services industry
Bibliographic Details
Main Authors:
Oksana, Koval
,
Stephen, Nabareseh
,
Felicita, Chromjakova
,
Robert, Marciniak
Format:
text
Language:
eng
Published:
Emerald
2018
Subjects:
Continuous improvement,Service industries,Structural equation modeling,Customer satisfaction,Practices
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