Who is talking, who is listening? Service recovery through online customer-to-customer interactions

Who is talking, who is listening? Service recovery through online customer-to-customer interactions

Bibliographic Details
Main Authors: Yingzi, Xu, Sheau Fen Crystal, Yap, Kenneth F, Hyde
Format: text
Language:eng
Published: Emerald 2016
Subjects:
Customer-dominant logic,Online community,C2C interactions,C2C service recovery,Customer complaining behaviour,Eword-of-mouth

Similar Items