Skip to content
VuFind
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
The service-profit chain in ca...
Holdings
Cite this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
The service-profit chain in call centre services
Bibliographic Details
Main Authors:
Dorina, Chicu
,
Mireia, Valverde
,
Gerard, Ryan
,
Rosemary, Batt
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Customer satisfaction,Performance,Call centres,Remote services,Service-profit chain
Holdings
Description
Similar Items
Staff View
Similar Items
Promotion in call centres: opportunities and determinants
by: María, Tatiana Gorjup, et al.
Published: (2008)
Employee perceptions of service quality in a call centre
by: Prabha, Ramseook‐Munhurrun, et al.
Published: (2009)
Customer satisfaction and service quality measurement in Indian call centres
by: Anand Kumar, Jaiswal
Published: (2008)
In search of job quality in call centers
by: María, Tatiana Gorjup, et al.
Published: (2009)
Call centre service quality for the public: a Scottish framework for the future
by: Adrienne, Curry, et al.
Published: (2008)
×
Loading...