Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach

Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach

Bibliographic Details
Main Author: Stephen G., Saunders
Format: text
Language:eng
Published: Emerald 2015
Subjects:
Service management,Tipping,Disconfirmation,Employee displayed emotions,Expectations-disconfirmation theory
id 10.1108-JSTP-07-2014-0148
recordtype eprints
spelling 10.1108-JSTP-07-2014-01482015-11-09 Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach Stephen G., Saunders Stephen G., Saunders Service management,Tipping,Disconfirmation,Employee displayed emotions,Expectations-disconfirmation theory Emerald 2015-11-09 text text/HTML 10.1108/JSTP-07-2014-0148 https://www.emeraldinsight.com/doi/10.1108/JSTP-07-2014-0148 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Service+Theory+and+Practice&rft.volume=25&rft.issue=6&rft.spage=796&rft.epage=812&rft.issn=2055-6225&rft.id=info%3Adoi%2F10.1108%2FJSTP-07-2014-0148 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Service management,Tipping,Disconfirmation,Employee displayed emotions,Expectations-disconfirmation theory
spellingShingle Service management,Tipping,Disconfirmation,Employee displayed emotions,Expectations-disconfirmation theory
Stephen G., Saunders
Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
description
author2 Stephen G., Saunders
author_facet Stephen G., Saunders
Stephen G., Saunders
format text
author Stephen G., Saunders
author_sort Stephen G., Saunders
title Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
title_short Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
title_full Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
title_fullStr Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
title_full_unstemmed Service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
title_sort service employee evaluations of customer tips: an expectations-disconfirmation tip gap approach
publisher Emerald
publishDate 2015
first_indexed 2018-10-12T20:38:58Z
last_indexed 2018-10-12T20:38:58Z
_version_ 1614153503570132992

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