Won-Moo, H., Tae-Won, M., & Yeon Sung, J. (2015). Customer response to employee emotional labor: The structural relationship between emotional labor, job satisfaction, and customer satisfaction. Emerald.
Chicago Style CitationWon-Moo, Hur, Moon Tae-Won, and Jung Yeon Sung. Customer Response to Employee Emotional Labor: The Structural Relationship between Emotional Labor, Job Satisfaction, and Customer Satisfaction. Emerald, 2015.
MLA CitationWon-Moo, Hur, Moon Tae-Won, and Jung Yeon Sung. Customer Response to Employee Emotional Labor: The Structural Relationship between Emotional Labor, Job Satisfaction, and Customer Satisfaction. Emerald, 2015.
Warning: These citations may not always be 100% accurate.