Trust recovery tactics after double deviation: better sooner than later?

Bibliographic Details
Main Authors:	Natalia Araujo, Pacheco, Cristiane, Pizzutti, Kenny, Basso, Yves, Van Vaerenbergh
Format:	text
Language:	eng
Published:	Emerald
Subjects:	Trust,Apology,Service recovery,Service failures,Timing,Promise

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