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Examining customers’ experienc...
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Examining customers’ experience with the Nigerian Bank Verification Number (BVN) policy from the perspective of a dual-lens theory
Bibliographic Details
Main Authors:
Ernest Emeka, Izogo
,
Chanaka, Jayawardhena
,
Alexanda Ogbonna Udu, Kalu
Format:
text
Language:
eng
Published:
Emerald
2018
Subjects:
Nigeria,Public policy,Customer experience,Customer loyalty,Verification number (BVN)
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