Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

Bibliographic Details
Main Authors: Rafikul, Islam, Selim, Ahmed, Dzuljastri Abdul, Razak
Format: text
Language:eng
Published: Emerald 2015
Subjects:
Malaysia,Islamic banking,Service quality,Customer expectations,Customer perceptions

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