An exploration of logistics-related customer service provision on Twitter

Bibliographic Details
Main Authors:	Jyotirmoyee, Bhattacharjya, Adrian, Ellison, Sonali, Tripathi
Format:	text
Language:	eng
Published:	Emerald 2016
Subjects:	Social media,Social presence,Retail logistics,E-retail,Last mile,Social gratification,Unstructured big data

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