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Customers’ emotions in real ti...
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Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk
Bibliographic Details
Main Authors:
Christian, Nordhorn
,
Anna, Scuttari
,
Harald, Pechlaner
Format:
text
Language:
eng
Published:
Emerald
2018
Subjects:
Tourism,Hospitality,Emotions,Relationship-quality,Service-quality,SHORE
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Description
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