Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price
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| Format: | text |
| Language: | eng |
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Emerald
2018
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| Subjects: |
| id |
10.1108-IJBM-08-2016-0118 |
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eprints |
| spelling |
10.1108-IJBM-08-2016-01182018-02-05 Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price Bedman, Narteh Bedman, Narteh SERVQUAL,Ghana,Service quality,Customer satisfaction,BSQ,Retail banks Emerald 2018-02-05 text text/HTML 10.1108/IJBM-08-2016-0118 https://www.emeraldinsight.com/doi/10.1108/IJBM-08-2016-0118 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Bank+Marketing&rft.volume=36&rft.issue=1&rft.spage=68&rft.epage=88&rft.issn=0265-2323&rft.id=info%3Adoi%2F10.1108%2FIJBM-08-2016-0118 eng Emerald All rights reserved. |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Emerald |
| building |
Emerald Repository |
| collection |
Online Access |
| language |
eng |
| topic |
SERVQUAL,Ghana,Service quality,Customer satisfaction,BSQ,Retail banks |
| spellingShingle |
SERVQUAL,Ghana,Service quality,Customer satisfaction,BSQ,Retail banks Bedman, Narteh Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price |
| description |
|
| author2 |
Bedman, Narteh |
| author_facet |
Bedman, Narteh Bedman, Narteh |
| format |
text |
| author |
Bedman, Narteh |
| author_sort |
Bedman, Narteh |
| title |
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price |
| title_short |
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price |
| title_full |
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price |
| title_fullStr |
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price |
| title_full_unstemmed |
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price |
| title_sort |
service quality and customer satisfaction in ghanaian retail banks: the moderating role of price |
| publisher |
Emerald |
| publishDate |
2018 |
| first_indexed |
2018-10-12T13:31:59Z |
| last_indexed |
2018-10-12T13:31:59Z |
| _version_ |
1614126640100540416 |