The formation of a cross-selling initiative climate and its interplay with service climate

Bibliographic Details
Main Authors:	Ting, Yu, Ko, de Ruyter, Paul, Patterson, Ching-Fu, Chen
Format:	text
Language:	eng
Published:	Emerald 2018
Subjects:	Felt accountability,Bottom-line mentality,Cross-selling initiative climate,Sales-service performance,Service climate

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