Air the anger: investigating online complaints on luxury hotels

Bibliographic Details
Main Authors:	Erdogan, Ekiz, Catheryn, Khoo‐Lattimore, Faranak, Memarzadeh
Format:	text
Language:	eng
Published:	Emerald 2012
Subjects:	Malaysia,Internet,Hotels,Consumer behaviour,Complaints,Tourism,Online complaints,Luxury hotels,TripAdvisor

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