Customer aggression, emotional dissonance and employees' well‐being

Customer aggression, emotional dissonance and employees' well‐being

Bibliographic Details
Main Author: Ruhama, Goussinsky
Format: text
Language:eng
Published: Emerald 2011
Subjects:
Israel,Customer service management,Employees behavior,Aggression,Emotional dissonance,Job autonomy,Job‐induced tension,Emotional exhaustion

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