Applying the ISO 9001 process approach and service blueprint to hospital management systems

Applying the ISO 9001 process approach and service blueprint to hospital management systems

Bibliographic Details
Main Authors: Hsiang, Ru Chen, Bor‐Wen, Cheng
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Taiwan,Hospitals,Outpatients,Customer satisfaction,ISO 9000 series,Blueprint,Hospital management,ISO 9001:2008,Customer orientation,Process approach

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