Adopting TQM approach to achieve customer satisfaction

Adopting TQM approach to achieve customer satisfaction

Bibliographic Details
Main Authors: Yohanes, Kristianto, Mian M., Ajmal, Maqsood, Sandhu
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Manufacturing industries,Food industry,Total quality management,Quality function deployment,Customer satisfaction,Benchmarking

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