Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management

Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management

Bibliographic Details
Main Author: Klaus, Weiermair
Format: text
Language:eng
Published: Emerald 2000
Subjects:
Tourism,Customer satisfaction,National cultures,Hospitality

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