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The validity of the SERVQUAL a...
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The validity of the SERVQUAL and SERVPERF scales
Bibliographic Details
Main Authors:
François A., Carrillat
,
Fernando, Jaramillo
,
Jay P., Mulki
Format:
text
Language:
eng
Published:
Emerald
2007
Subjects:
Services,SERVQUAL,Culture,Quality
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