Customers behaving badly: a state of the art review, research agenda and implications for practitioners

Bibliographic Details
Main Authors:	Ray, Fisk, Stephen, Grove, Lloyd C., Harris, Dominique A., Keeffe, Kate L., Daunt, Rebekah, Russell‐Bennett, Jochen, Wirtz
Format:	text
Language:	eng
Published:	Emerald 2010
Subjects:	Consumer behaviour,Consumers,Research,Service levels,Employee attitudes,Customers

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