Skip to content
VuFind
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
Search
The power of explanations in m...
Holdings
Cite this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
The power of explanations in mitigating the ill‐effects of service failures
Bibliographic Details
Main Author:
Anna S., Mattila
Format:
text
Language:
eng
Published:
Emerald
2006
Subjects:
Service failures,Restaurants
Holdings
Description
Similar Items
Staff View
Similar Items
Factors affecting memorability of service failures: a longitudinal analysis
by: Jong-Hyeong, Kim, et al.
Published: (2016)
Perceived service encounter pace and customer satisfaction
by: Breffni M., Noone, et al.
Published: (2009)
Explanation information and source in service recovery initiatives
by: Thomas, Baker, et al.
Published: (2014)
The effectiveness of service recovery in a multi‐industry setting
by: Anna S., Mattila
Published: (2001)
Analisis Risiko Makanan Halal Di Restoran Menggunakan Metode Failure Mode and Effect Analysis
by: Wildatus Sholichah, et al.
Published: (2017-12-01)
×
Loading...