What factors influence customer‐oriented prosocial behavior of customer‐contact employees?

What factors influence customer‐oriented prosocial behavior of customer‐contact employees?

Bibliographic Details
Main Authors: Yong‐Ki, Lee, Jung‐Heon, Nam, Dae‐Hwan, Park, Kyung, Ah Lee
Format: text
Language:eng
Published: Emerald 2006
Subjects:
Employee behaviour,Empowerment,Training,Job satisfaction,Customer service management,Hotel and catering industry,South Korea

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