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The moderator effects of perce...
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The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction‐loyalty relationship
Bibliographic Details
Main Authors:
Ho, Huy Tuu
,
Svein, Ottar Olsen
,
Pham, Thi Thuy Linh
Format:
text
Language:
eng
Published:
Emerald
2011
Subjects:
Customer satisfaction,Customer loyalty,Perceived risk,Objective knowledge,Certainty
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