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Customer Care: A ″Bottom‐up″ V...
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Customer Care: A ″Bottom‐up″ View of a ″Top‐down″ Policy
Bibliographic Details
Main Author:
Fred, Boggis
Format:
text
Language:
eng
Published:
Emerald
1990
Subjects:
United Kingdom,Retailing,Rail transport,Customer care,Consumer attitudes,Service quality,Marketing management
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