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The role of the sales employee...
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The role of the sales employee in securing customer satisfaction
Bibliographic Details
Main Authors:
Heiner, Evanschitzky
,
Arun, Sharma
,
Catja, Prykop
Format:
text
Language:
eng
Published:
Emerald
2012
Subjects:
Sales force management,Customer satisfaction,Employee satisfaction,Sales force,Adaptive selling,Dominance,Multilevel analysis,Service profit chain
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Description
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