A quality function deployment approach for improving technical library and information services: a case study

Bibliographic Details
Main Authors:	Kwai‐Sang, Chin, Kit‐Fai, Pun, W.M., Leung, Henry, Lau
Format:	text
Language:	eng
Published:	Emerald 2001
Subjects:	Quality function deployment,Quality management,Special libraries,Libraries,Management,Hong Kong

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