APA Citation

Matti, H., Earl Robert, B., & Earl Robert, N. (2011). The drivers of customer satisfaction in strategic consulting engagements. Emerald.

Chicago Style Citation

Matti, Haverila, Bateman Earl Robert, and Naumann Earl Robert. The Drivers of Customer Satisfaction in Strategic Consulting Engagements. Emerald, 2011.

MLA Citation

Matti, Haverila, Bateman Earl Robert, and Naumann Earl Robert. The Drivers of Customer Satisfaction in Strategic Consulting Engagements. Emerald, 2011.

Warning: These citations may not always be 100% accurate.