Author Search Results

1

Expert Systems: should retailers welcome them?

by Steve, Baron
Published 1989

Other Authors: “...Steve, Baron...”

text

2

Editorial: recognizing the academic publishing service ecosystem

by Steve, Baron
Published 2018

Other Authors: “...Steve, Baron...”

text

3

Deviant employees and dreadful service encounters: customer tales of discord and distrust

by Anthony, Patterson, Steve, Baron
Published 2010

text

4

Toward an understanding of consumer perspectives on experiences

by Steve, Baron, Kim, Harris
Published 2010

Other Authors: “...Steve, Baron...”

text

5

Customer Perceptions of Service Management: The Case of the Football Spectator

by Steve, Baron, Peter, Jones
Published 1996

Other Authors: “...Steve, Baron...”

text

6

OPERATIONAL ASPECTS OF RETAIL FRANCHISES

by Steve, Baron, Ruth A., Schmidt
Published 1991

Other Authors: “...Steve, Baron...”

text

7

Student perceptions of service quality in a UK university business and management faculty

by Brenda M., Oldfield, Steve, Baron
Published 2000

text

8

Editorial: the changing nature of data

by Steve, Baron, Rebekah, Russell-Bennett
Published 2016

Other Authors: “...Steve, Baron...”

text

9

Editorial: the importance of the snappy title

by Rebekah, Russell-Bennett, Steve, Baron
Published 2016

text

10

Editorial: taking some novel advice

by Steve, Baron, Rebekah, Russell-Bennett
Published 2017

Other Authors: “...Steve, Baron...”

text

11

Fresh thinking in services marketing: contemporary, cutting-edge and creative thoughts

by Rebekah, Russell-Bennett, Steve, Baron
Published 2015

text

12

Back to the future! The importance of history in services marketing

by Rebekah, Russell-Bennett, Steve, Baron
Published 2016

text

13

Editorial

by Steve, Baron, Rebekah, Russell-Bennett
Published 2015

Other Authors: “...Steve, Baron...”

text

14

Editorial

by Steve, Baron, Rebekah, Russell-Bennett
Published 2015

Other Authors: “...Steve, Baron...”

text

15

Publishing in JSM Part 1: making a contribution

by Rebekah, Russell-Bennett, Steve, Baron
Published 2015

text

16

Editorial: beyond publish or perish: the importance of citations and how to get them

by Steve, Baron, Rebekah, Russell-Bennett
Published 2016

Other Authors: “...Steve, Baron...”

text

17

Editorial: the role of the editor – managing fair play

by Rebekah, Russell-Bennett, Steve, Baron
Published 2017

text

18

Oral participation in retail service delivery: a comparison of the roles of contact personnel and customers

by Steve, Baron, Kim, Harris, Barry J., Davies
Published 1996

Other Authors: “...Steve, Baron...”

text

19

Customers as oral participants in a service setting

by Kim, Harris, Steve, Baron, Julie, Ratcliffe
Published 1995

text

20

“What sort of soil do rhododendrons like?” ‐ comparing customer and employee responses to requests for product‐related information

by Kim, Harris, Steve, Baron, Barry, Davies
Published 1999

text