Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center

by Jihong, Chen, Robert J., McQueen
Published 2010

Integrating groupware technology into a business process improvement framework

by Nereu F., Kock, Robert J., McQueen
Published 1995

Product flow, breadth and complexity of business processes

by Nereu F., Kock, Robert J., McQueen
Published 1996

Capturing leadership tacit knowledge in conversations with leaders

by Annick, Janson, Robert J., McQueen
Published 2007

Perceptions of entrepreneurs about their zero employee web enabled businesses

by Robert, J. McQueen, Zhaowen, Yin
Published 2014

Accelerating tacit knowledge building of client-facing consultants

by Robert J., McQueen, Annick, Janson
Published 2016

Re‐engineering a public organization: an analysis of a case of “successful failure”

by Nerev F., Kock, Robert J., McQueen, Megan, Baker
Published 1996

The nature of data, information and knowledge exchanges in business processes: implications for process improvement and organizational learning

by Nereu F., Kock, Robert J., McQueen, James L., Corner
Published 1997

Learning and process improvement in knowledge organizations: a critical analysis of four contemporary myths

by Nereu F., Kock, Robert J., McQueen, Megan, Baker
Published 1996

Can action research be made more rigorous in a positivist sense? The contribution of an iterative approach

by Nereu F., Kock, Robert J., McQueen, L. S, John cott
Published 1997

Contribution by participants in face‐to‐face business meetings: Implications for collaborative technology

by Robert J., McQueen, Karen, Rayner, Ned, Kock
Published 1999

The impact of national cultures on structured knowledge transfer

by Jihong, Chen, Peter Y.T., Sun, Robert J., McQueen
Published 2010