A hybrid multi-criteria decision model for supporting customer-focused profitability analysis

by Henry, Lau, Dilupa, Nakandala, Premaratne, Samaranayake, Paul, Shum
Published 2016

An outcome-based process optimization model using fuzzy-based association rules

by Henry, Lau, C.K.M., Lee, Dilupa, Nakandala, Paul, Shum
Published 2018