Product warranties and post‐purchase service: a model of consumer satisfaction with complaint resolution

by Diane, Halstead, Cornelia, Dröge, M., Bixby Cooper
Published 1993

Process integration for competitive success

by Stanley E., Fawcett, M., Bixby Cooper
Published 2001

Strategic intent, measurement capability, and operational success: making the connection

by Stanley E., Fawcett, Sheldon R., Smith, M., Bixby Cooper
Published 1997

Organizational commitment and governance for supply chain success

by Stanley E., Fawcett, Jeffrey A., Ogden, Gregory M., Magnan, M., Bixby Cooper
Published 2006

Moments of angst

by Amydee, M. Fawcett, Stanley, E. Fawcett, M., Bixby Cooper, Kristine, S. Daynes
Published 2014