Antecedents and consequences of buyer‐seller relationship quality in the financial services industry

by Lova, Rajaobelina, Jasmin, Bergeron
Published 2009

A relational classification of online banking customers

by Lova, Rajaobelina, Isabelle, Brun, Élissar, Toufaily
Published 2013

Online relationship quality: scale development and initial testing

by Isabelle, Brun, Lova, Rajaobelina, Line, Ricard
Published 2014

Mobile banking service quality and customer relationships

by Manon, Arcand, Sandrine, PromTep, Isabelle, Brun, Lova, Rajaobelina
Published 2017