Went in for Botox and left with a rhinoplasty

by Aphrodite, Vlahos, Liliana L., Bove
Published 2016

Does “true” personal or service loyalty last? A longitudinal study

by Liliana L., Bove, Lester W., Johnson
Published 2009

A customer‐service worker relationship model

by Liliana L., Bove, Lester W., Johnson
Published 2000

Stigmatized service workers in crisis: mitigating the effects of negative media

by Simon J., Pervan, Liliana L., Bove
Published 2015

Exploring the effects of different reward programs on in‐role and extra‐role performance of retail sales associates

by Jo, En Yap, Liliana L., Bove, Michael B., Beverland
Published 2009