How reputation creates loyalty in the restaurant sector

by Kuo‐Chien, Chang
Published 2013

How travel agency reputation creates recommendation behavior

by Kuo-Chien, Chang
Published 2015

Applying loss aversion to investigate service quality in logistics

by Chia‐Lin, Hsu, Mu‐Chen, Chen, Kuo‐Chien, Chang, Chuang‐Min, Chao
Published 2010

Applying a Kansei engineering-based logistics service design approach to developing international express services

by Mu-Chen, Chen, Kuo-Chien, Chang, Chia-Lin, Hsu, Jia-Hau, Xiao
Published 2015

The effect of service convenience on post‐purchasing behaviours

by Kuo‐Chien, Chang, Mu‐Chen, Chen, Chia‐Lin, Hsu, Nien‐Te, Kuo
Published 2010

Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model

by Mu‐Chen, Chen, Kuo‐Chien, Chang, Chia‐Lin, Hsu, I‐Ching, Yang
Published 2011

Investigating the determinants of e-book adoption

by Chia-Lin, Hsu, Yu-Hsiang, Lin, Mu-Chen, Chen, Kuo-Chien, Chang, Ai-Yun, Hsieh
Published 2017