“I find the term customer offensive”

by Doug, Clarke, David, Yarrow
Published 1997

Sharing The Gains

by David, Yarrow, Alex, Appleby
Published 1993

Does quality drive employee satisfaction in the UK learning sector?

by Andrew, Robson, David, Yarrow, Jane, Owen
Published 2005

The impact of ISO 9000 and TQM on best practice/performance

by Vas, Prabhu, Alex, Appleby, David, Yarrow, Ed, Mitchell
Published 2000

Towards a framework for benchmarking ICT practice, competence and performance in small firms

by David, Wainwright, Gill, Green, Ed, Mitchell, David, Yarrow
Published 2005