A re‐assessment and refinement of RECOVSAT

by Christo, Boshoff
Published 2005

An experimental study of service recovery options

by Christo, Boshoff
Published 1997

The lady doth protest too much: a neurophysiological perspective on brand tarnishment

by Christo, Boshoff
Published 2016

A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality

by Christo, Boshoff, Gerhard, Mels
Published 1995

Quality perceptions in the financial services sector

by Christo, Boshoff, Madéle, Tait
Published 1996

Empowerment, attribution and apologising as dimensions of service recovery

by Christo, Boshoff, Jason, Leong
Published 1998

The influence of selected antecedents on frontline staff’s perceptions of service recovery performance

by Christo, Boshoff, Janine, Allen
Published 2000

An instrument to measure the customer-based corporate reputation of large service organizations

by Marietjie, Wepener, Christo, Boshoff
Published 2015

Environmental and emotional influences on willingness‐to‐buy in small and large retailers

by Bruce R., Klemz, Christo, Boshoff
Published 2001

Antecedents and consequences of consumer ethnocentrism: evidence from South Africa

by Chris, Pentz, Nic, Terblanche, Christo, Boshoff
Published 2017

Emerging markets in black South African townships

by Bruce R., Klemz, Christo, Boshoff, Noxolo‐Eileen, Mazibuko
Published 2006

Developing a better measure of market orientation

by Brendan, Gray, Sheelagh, Matear, Christo, Boshoff, Phil, Matheson
Published 1998

Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study

by C. Robert, Newberry, Bruce R., Klemz, Christo, Boshoff
Published 2003