Guest History: Is It Being Utilized?

by Beverley, Sparks
Published 1993

Explanations: if, when, and how they aid service recovery

by Graham, Bradley, Beverley, Sparks
Published 2012

Business improvement preferences for small/medium hospitality firms in Australia

by Ken, Butcher, Beverley, Sparks
Published 2011

Effect of social influence on repurchase intentions

by Ken, Butcher, Beverley, Sparks, Frances, O’Callaghan
Published 2002

Restaurants and the tourist market

by Beverley, Sparks, John, Bowen, Stefanie, Klag
Published 2003

Evaluative and relational influences on service loyalty

by Ken, Butcher, Beverley, Sparks, Frances, O’Callaghan
Published 2001

Stressor effects of negative online reviews on anger and burnout in the restaurant industry

by Karin, Weber, Graham L., Bradley, Beverley, Sparks
Published 2017

Fun, inspiration and discovery: from momentary experiences to overall evaluations

by Wei, Liu, Beverley, Sparks, Alexandra, Coghlan
Published 2017

On the nature of customer‐employee relationships

by Ken, Butcher, Beverley, Sparks, Frances, O’Callaghan
Published 2002

Moving beyond the Western versus Asian culture distinction

by Karin, Weber, Beverley, Sparks, Cathy H.C., Hsu
Published 2017