Search Results - communication message processing

21st century communication : a reference handbook by Eadie, William F.

BCOM : business communication by Lehman, Carol M., DuFrene, Deborah Daniel , 1954-

Table of Contents: “…Planning and decision making -- 4. Preparing written messages -- 5. Communicating electronically -- 6. delivering good- and neutral-news messages -- 7. …”