Search Results - The Customer Service Group

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  1. 1
    Guide to customer surveys sample questionnaires and detailed guidelines for creating effective surveys

    Guide to customer surveys sample questionnaires and detailed guidelines for creating effective surveys by Spunt, Trevor M.

    Published 1999
    “…The Customer Service Group…”
  2. 2
    Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program

    Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program by Anton, Jon

    Published 1997
    “…The Customer Service Group…”

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