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  1. 1
    How libraries and librarians help : a guide to identifying user-centered outcomes

    How libraries and librarians help : a guide to identifying user-centered outcomes by Durrance, Joan C., Fisher, Karen E. , 1966-, Hinton, Marian Bouch

    Published 2005
  2. 2
    Creating the customer-driven academic library [electronic resource]

    Creating the customer-driven academic library [electronic resource] by Woodward, Jeannette A.

    Published 2009
    NetLibrary
  3. 3
    Equity and excellence in the public library [ why ignorance is not our heritage

    Equity and excellence in the public library [ why ignorance is not our heritage by Usherwood, Bob

    Published 2007
    NetLibrary
  4. 4
    Library 2.0 [ a guide to participatory library service

    Library 2.0 [ a guide to participatory library service by Casey, Michael E. , 1967-, Savastinuk, Laura C. , 1979-

    Published 2007
    NetLibrary
  5. 5
    Assessing service quality : satisfying the expectations of library customers

    Assessing service quality : satisfying the expectations of library customers by Hernon, Peter, Altman, Ellen

    Published 2010
  6. 6
    Reference reborn : breathing new life into public services librarianship

    Reference reborn : breathing new life into public services librarianship by Zabel, Diane

    Published 2011

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